Customer centricity and lot size one
Putting the end customer’s point of view at the center of every decision has to be the norm for success in the digital age. Solutions must be provided that precisely fit the needs of one single customer in a cost-effective way. This requires the ability to capture customer requirements effectively and enable mass customization to give customers exactly what they want.
Digital smart products and solutions
Differentiation and specificity in products stem from digital capabilities and value-added services that are bundled with the physical products. By delivering and using digital capabilities such as selfawareness of technical health and operational status, or business system connectivity, industrial manufacturers can differentiate themselves.
Resilient supply networks and smart factory
Digital technology on the shop floor and in the supply chain is not new. What is new is the way production and logistics are intelligently connected to the rest of the business. This helps enterprises be more agile and able to deal with external disruptions such as natural disasters and short-term demand and supply fluctuations or changes in the configuration of a customer order.
Servitization and outcome-based business models
As traditional products are commoditized, industrial manufacturers are shifting from selling products to providing complete solutions and charging for outcomes or even monetizing asset data. Generating more revenue from services is a goal for manufacturers who are looking for higher profit margins and increased customer intimacy.
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